Honesty

I visited local McDonalds and KFC outlets over the past few months and have come across an interesting form of dishonesty. The McD in Pinelands, Western Cape, South Africa and the KFC in Maitland, Western Cape, South Africa crook their waiting times in the drive-through. As some may know, there are sensors at the drive through windows that measure the time that a car stands and waits for their food. This is a quality of service issue and is used to maintain timely service averages. What these two outlets do when they are not able to promptly provide you the food you ordered is to ask you to park your car in the waiting spot and they will bring you your food. If you ask why, they tell you that they don't want to delay the car behind you. Thus crooking the system. On the odd occasion, when something goes wrong this may be acceptable, but it has become almost standard practice with me waiting in the parking spot on average 30% of my visits.

I wonder if the owners are aware of this or is it just the managers who are measured and rewarded on these averages.

Further if they are dishonest about this, what other corners are they cutting? Watering down the hand sanitisers, tomato sauce, keeping old food in the wormers to serve to customers ( this happened to me on my last visit to the McD)?